Privacy Policy

Personal information collected by the platform includes details necessary for Sky247 account creation, identity verification, payment processing, and service delivery. This may include:

• Full name, date of birth, and contact details;
• Government-issued identification documents;
• Payment method information and transaction history;
• Device information, IP addresses, and usage patterns;
• Communication records and customer support interactions.

Such information is collected to ensure compliance with regulatory requirements, prevent fraud, process transactions, and deliver personalised services. The operator employs technical and organisational measures to protect data, including encryption protocols, secure servers, access controls, and regular security audits. Users have the right to access, correct, or request deletion of their personal information at any time by contacting customer support. All data handling practices are conducted in accordance with applicable laws in India, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Personal information collected by the platform is used for the following purposes:

• Account Management: Creating, maintaining, and verifying user accounts;
• Transaction Processing: Facilitating deposits, withdrawals, and payment settlements;
• Service Improvement: Analysing user behaviour to enhance platform functionality and offerings;
• Marketing Communications: Sending promotional materials, updates, and personalised offers (with user consent);
• Analytics and Reporting: Generating statistical reports and insights for business optimisation;
• Regulatory Compliance: Meeting legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements;
• Fraud Prevention: Detecting and preventing fraudulent activities, unauthorised access, and security breaches.

All processing activities are conducted lawfully, transparently, and in accordance with the purposes communicated to users. Data is not used for purposes beyond those stated without obtaining additional consent.

Users may access, update, or request deletion of their personal information by logging into their account or contacting customer support. The platform provides mechanisms for users to:

• View and edit profile details;
• Update contact information and communication preferences;
• Request copies of data held by the operator;
• Submit requests for data correction or deletion.

Requests for data deletion will be processed within a reasonable timeframe, subject to legal and regulatory obligations that may require retention of certain records. By using the platform, users consent to security checks, identity verification procedures, and the processing of payment data by authorised third-party payment providers. These measures are necessary to ensure the integrity and security of transactions and to comply with financial regulations.

The platform is intended exclusively for individuals aged 18 years or older. The operator does not knowingly collect or process personal information from minors. Age verification is conducted during the registration process, although the operator cannot independently verify age without submission of valid identification documents.

Parents or legal guardians who believe that a minor has provided personal information to the platform are requested to contact customer support immediately. Upon verification, the operator will take prompt action to delete the minor’s account and associated data. The platform is committed to upholding responsible gaming practices and preventing underage access to online gaming services.

Personal information may be processed, stored, or transferred to jurisdictions outside India where the operator’s partners, service providers, or data processors are located. Such transfers are necessary for the provision of platform services, payment processing, customer support, and technical operations.

By using the platform or mobile app, users consent to the transfer of their personal information to these jurisdictions. The operator ensures that all partners and service providers adhere to appropriate data protection standards and confidentiality obligations. Contractual safeguards are in place to protect data during international transfers and to ensure compliance with applicable privacy laws.

This disclaimer may alter the scope or effects of certain provisions within this Privacy Policy. It applies when users accept the policy through registration, continued use of the platform, or explicit acceptance actions such as ticking a consent box.

The operator reserves the right to modify this Privacy Policy at any time to reflect changes in legal requirements, business practices, or service offerings. Users will be notified of material changes through email or platform notifications. Continued use of the platform following such changes constitutes acceptance of the revised policy. The most current version of the Privacy Policy will always be available on the platform and will supersede all previous versions.

Cookies are small text files stored on a user’s device by a website to enable functionality, collect statistical data, and enhance user experience. The platform uses cookies for the following purposes:

• Collecting statistical information on website traffic and user behaviour;
• Analysing user interactions to improve platform performance;
• Personalising content and advertisements based on user preferences;
• Maintaining session information and login status;
• Enhancing security and detecting fraudulent activities.

Cookies are retained for a period of one year unless users manually delete them through browser settings. Users may manage cookie preferences through their browser settings, although disabling certain cookies may affect platform functionality. By continuing to use the platform, users consent to the use of cookies as described in this policy.

By registering an account, accessing the platform, or using any services provided, users acknowledge that they have read, understood, and agree to be bound by this Privacy Policy. Continued use of the platform constitutes full acceptance of the terms outlined in this document.

The current version of the Privacy Policy prevails over all previous versions. Users are responsible for reviewing the policy periodically to remain informed of any updates or changes. If users do not agree to the terms of this Privacy Policy, they should discontinue use of the platform immediately and contact customer support to request account closure and data deletion.

Personal information may be shared with third parties in the following circumstances:

• Legal Obligations. Disclosure to regulatory authorities, law enforcement agencies, or courts as required by law;
• Dispute Resolution. Sharing data with legal representatives or mediators in the event of disputes;
• Service Agreements. Providing data to payment processors, identity verification services, customer support providers, and other business partners necessary for platform operations;
• Business Transfers. Disclosure in the event of a merger, acquisition, or sale of assets.

When personal information is shared with third parties, users will be informed of the purpose and scope of such sharing. A list of third-party service providers may be available on the platform or provided upon request. By providing personal information, users consent to its disclosure to authorised third parties under the terms outlined in this policy. All third parties are contractually obligated to maintain confidentiality and use data only for the specified purposes.

The platform may contain links to third-party websites, including payment gateways, social media platforms, and partner sites. These external websites operate under their own privacy policies and terms of service, which are independent of this Privacy Policy.

The operator is not responsible for the privacy practices, content, or data handling procedures of third-party websites. Users are advised to exercise caution and review the privacy policies of any external websites before providing personal information. Access to third-party websites is at the user’s own risk, and the operator assumes no liability for data collected or processed by such external parties.